Welcome to Our Help Site

• Are all your products both organic and top 9 allergen-free?
• What sets your organic, gluten-free bakery apart?

• How do I place an order?
• What payment methods do you accept?
• Can I make changes to my order after it's placed?
• Do you take EBT payments?
• Distributors/Physical Stores That Sell/Carry Our Bread
• Can I Order Less Than (4) Four Loaves
• Can I create my own combination of flavors?

• Do you offer international shipping?
• How do I file a claim with Route?
• What is Route insurance?
• What is the shipping cost and delivery time?
• Where do you deliver?

• Are the loaves pre-sliced?
• Are your products free from the top 9 allergens (e.g., wheat, milk, eggs, soy, peanuts, tree nuts, fish, shellfish, and sesame)?
• Can I customize my order for specific dietary needs?
• Is Toasting Necessary?
• What types of certified organic, gluten-free baked goods do you offer?

• Allergies &/or Animal Products
• Are your ingredients sourced responsibly and sustainably?
• Are your products free from artificial additives and preservatives?
• Do your different flavors contain seeds?
• Ingredients of Each Flavor
• Organic &/or Non-GMO Ingredients & Certifications
• Sourdough vs Yeast

See all articles in Ingredients & Sourcing →

• Do your products freeze well?
• How should I store your products?
• What is the shelf life of your organic, allergen-free baked goods?

• How do I request a refund or replacement?
• What is your return policy?
• Why did I not receive a full refund?

• Can I place bulk orders for events or special occasions?
• Do you offer wholesale pricing for businesses?
• How far in advance should I place a bulk order?
• Who do I talk to about wholesale orders?

• Are your facilities dedicated gluten-free and allergen-free?
• How do you prevent cross-contamination with allergens?

• How can I contact your customer support team?
• How long does it take to receive a response to inquiries?
• What are your customer support hours of operation?

• Can I send your products as gifts to someone else?
• Do you offer gift wrapping or personalized notes?
• Is there a gift card option available?